Returns Policy

Exchanges:

We do not accept returns or exchanges unless the item you purchased is defective. If you receive a defective item, please contact us at info@lashvegas.co.za with details of the product and the defect. You can send the item you consider defective to:

LASH Vegas (Pty) Ltd.
Shops L1 & L2, La Savina,
The Island Club Hotel and Apartments,
Esplanade Road, Century City,
Milnerton, 7441,
Cape Town,
South Africa.

Upon receipt of the returned product, we will fully examine it and notify you via e-mail, within a reasonable period of time, whether you are entitled to a refund or a replacement as a result of the defect. If you are entitled to a replacement or refund, we will replace the product or refund the purchase price, using the original method of payment.

Refunds Permitted:

We accept returns. You can return unopened items in the original packaging within 14 days of your purchase with receipt or proof of purchase. If 14 days or more have passed since your purchase, we cannot offer you a refund or an exchange.

Upon receipt of the returned item, we will fully examine it and notify you via email, within a reasonable period of time, whether you are entitled to a return. If you are entitled to a return, we will refund your purchase price and a credit will automatically be applied to your original method of payment. Only regular priced items may be refunded. Sale items are non-refundable. To follow-up on the status of your return, please contact us at info@lashvegas.co.za

No Refunds On Tweezers:

Please note that we do not allow refunds or exchanges on tweezers as they are a sterile tool and cannot be exchanged once opened.

SHIPPING

To return the item you purchased, please mail it to:

LASH Vegas (Pty) Ltd.
Shops L1 & L2, La Savina,
The Island Club Hotel and Apartments,
Esplanade Road, Century City,
Milnerton, 7441,
Cape Town,
South Africa.

Refunds do not include any shipping charges. Shipping charges for all returns must be prepaid and insured by you. You are responsible for any loss or damage to hardware during shipment. We do not guarantee that we will receive your returned item. Shipping and handling charges are not refundable. Any amounts refunded will not include the cost of shipping.

 

Scroll to Top